Frequent Ask Questions
eastqipao2024-08-01T05:41:00+00:00Frequently Asked Questions
What is East Qipao?
East Qipao is an Asian-based company dedicated to creating modern styles of the qipao. Our designs blend traditional qipao elements with modern looks, making them vibrant, trendy, and attractive to more people. We use premium fabrics and offer various modern cheongsam styles for you to choose from. Whether you are a bride looking for a traditional Chinese wedding dress or simply want a qipao for daily wear, you can find the perfect style that suits your taste and body shape.
How can I place an order?
To place an order, simply browse our website, select your desired items, enter billing and shipping information, and proceed to the checkout page, after finished the payment, you will receive a confirmation email, and your order will be processed.
What payment methods do you accept?
We accept PayPal payment methods, Payment methods include PayPal and Credit cards.
PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.
PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 2-5 days, and delivery can take anywhere from 8-15 business days by standard shipping, 5-7 business days by express shipping. Please be aware that shipping delays may occur due to flight schedules or customs inspections. For time-urgent orders, we recommend you selecting the Express shipping to ensure prompt delivery.
Where do you support to ship?
We ship to worldwide. Our products are shipped to North America, South America, Europe, Asia, East Europe, the Middle East, Russia, and Africa. During the checkout process, you will be able to see if your country is eligible for shipping.
We will be happy to add your country if you do not see it listed.
What is your return policy?
We have a 7-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 7 days of receiving your order. Please reach out to our customer service team to initiate the return process. For the details, please visit our return page.
Can I cancel my order?
If you need to cancel the order, and your order has not been shipped, please contact us via email contact@eastqipao.com, or chat with us in the customer service window on our website. (Note: If you want to cancel the order, please be sure to complete it before shipping).
If your order has been shipped, we will not agree to cancel the order. You can contact us via email contact@eastqipao.com, or chat with us in the customer service window on our website.
For customized products, once you confirm that the customized information is right and production has started, we will not accept any changes to customized information or cancel the order.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.
What do I do if I have missing items in my order?
If something is still missing, please contact us by email (contact@eastqipao.com) immediately.
What if there is an issue with my item?
Please email our customer service at contact@eastqipao.com with photos or short video to show the issue, and we will make sure to follow up with you to resolve the issue.